fult24 Privacy Policy

1. Introduction

Fult24 is an international-standard online gaming and Sports Betting platform. We believe that protecting our users' personal data is the most fundamental responsibility of a trustworthy platform.

This Privacy Policy applies to all fult24 users worldwide, including those in Bangladesh. It clearly sets out what data we collect, why we collect it, how we use it, and what rights you have over your information.

By using fult24's website, mobile app, or any of our other services, you are considered to have accepted this Privacy Policy. We recommend reading it carefully.

2. Information We Collect

Fult24 collects various types of information to operate and improve its services effectively. A detailed breakdown is provided below:

A) Registration information

The information you provide when creating an account is collected:

• Full name and date of birth
• Email address & mobile number
• Residential address and country
• Preferred currency and language

B) Identity verification information (KYC)

The following is collected through the KYC process to ensure secure transactions:

• Photo of national ID card or passport
• Proof of address document (utility bill or bank statement)
• Selfie or live face verification (where applicable)

C) Transaction information

• Deposit and withdrawal amounts and dates
• Payment method (Mobile Banking, Nagad, Rocket, etc.)
• Transaction reference number

D) Usage Data

• Login time, device type, and operating system
• IP address & approximate geographic location
• Which games you played, for how long, and how often
• Browser type and version

3. How We Use Your Information

Fult24 uses the data it collects only for specific, legitimate purposes. We never use your information for unrelated activities.

• Service Delivery: For account creation, login, deposits, withdrawals, and game management.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Customer support: To resolve your complaints or issues promptly.
• Promotions & Bonuses: To send you relevant offers based on your preferences (with your consent).
• Legal obligation: When required by a licensing authority or government agency.
• Service Improvement: To improve platform performance and enhance the user experience.
• Responsible Gaming: To detect excessive gaming patterns and send alerts when necessary.

4. Information Sharing & Disclosure

Fult24 never sells your personal data. However, limited sharing may occur in certain specific circumstances:

Trusted Service Providers

We work with trusted third-party providers for payment processing, identity verification, and technical support. They receive only the data necessary for their function and are contractually bound to comply with our privacy policy.

When legally required

Fult24 may be required to share information with relevant authorities in response to court orders, regulatory directives, or international financial crime investigations.

Business Changes

In the event of a restructure, merger, or acquisition of fult24's business, the new entity will assume responsibility for your data under this Privacy Policy.

5. Cookie Policy

Fult24 uses cookies to improve your browsing experience. Cookies are small text files stored on your device that help the website remember your preferences.

Types of cookies we use

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional cookies: Remembers language, currency, and display preferences.
• Analytics Cookies: To understand which pages are visited most and how users interact with the platform.
• Marketing Cookies: To show relevant advertisements. You can opt out of this at any time.

Cookies can be managed through your browser settings at any time. However, disabling essential cookies may cause some platform features to stop working.

6. Data Security Measures

Fult24 follows world-class technology and processes to keep your data secure. Our security infrastructure is regularly audited by independent security experts.

• 256-bit TLS/SSL encryption — the highest industry standard.
• Option to enable two-factor authentication (2FA).
• Database-level encryption — direct access to raw data is not possible.
• Suspicious logins and unusual activity are detected automatically.
• Regular penetration testing and security audits.
• Employee access to data is restricted strictly on a need-to-know basis.

7. Your Rights Regarding Your Data

Fult24 gives you full control over your personal information. You have the following rights:

To exercise any of these rights, contact our support team. Requests will be responded to within 30 days of receipt.

8. Data Retention Period

Fult24 does not retain your data longer than necessary. Below are the retention periods for different types of information:

After the designated retention period, data is securely deleted or anonymized so that no individual can be identified.

9. Protection of Minors

Fult24 is strictly for users aged 18 and above. We do not knowingly collect or store any information from minors.

Age verification is carried out at the time of registration. If we become aware that anyone under 18 has created an account, that account and all associated data will be deleted immediately.

10. Changes to the Privacy Policy

Fult24 reserves the right to update this Privacy Policy as needed. If significant changes are made, we will notify you in the following ways:

• A notification will be sent to the registered email address.
• A popup or banner notification will appear when you log in to the platform.
• The "Last updated" date at the top of this page will be revised accordingly.

Continued use of the platform after any changes will be considered acceptance of the updated policy. We recommend visiting this page regularly to stay informed.

11. Contact Us

For any questions, complaints, or requests regarding our Privacy Policy, feel free to reach out to us. Our dedicated privacy team is available 24/7, seven days a week, to assist you.

We will respond to your request within a maximum of 30 business days. For urgent matters, live chat is the fastest way to get a resolution.